Buukea Terms & Conditions

1. General terms

Buukea is a SaaS platform designed to manage bookings, clients, and business operations. Use of the platform, website, and applications implies acceptance of these Terms & Conditions. Buukea acts as a technology provider and is not responsible for the commercial relationship, service quality, or disputes between the business using the software and its end customers.

2. Services provided

Through Buukea, we provide digital tools for businesses, including but not limited to:

• Online booking and appointment management.
• Customer portfolio management.
• Sales and income tracking.
• Communication tools, notifications, and automatic notices.
• Continuous updates and implementation of new business features.

3. Accounts and access

The user who registers an account is responsible for the information provided and its accuracy. Access credentials must be kept confidential. Buukea reserves the right to suspend or delete accounts in cases of misuse, fraudulent activity, or violations of these terms.

4. Subscriptions, payments, and renewals

Buukea operates under a SaaS subscription model, billed monthly or annually according to the customer's choice. By subscribing, the user accepts that:

• The subscription may renew automatically according to the contracted cycle unless previously canceled.
• Buukea may adjust fees with prior notice when applicable.
• Electronic payments may be processed through authorized secure providers.
• Cancellation must be completed before the billing date to avoid charges for the next period.

5. Free trials

Buukea may offer free trials or promotions for a defined period. When that period ends, the activated plan may be charged if the account was not canceled through the available billing options.

6. Cancellation and refunds

If you decide Buukea is not suitable for your operation, you may cancel your membership while keeping access until the end of the paid period.

• Refunds are not issued for partial months or elapsed periods after payment has been completed.
• We may evaluate exceptions caused by system failures or duplicated transactions attributable to Buukea.

7. Software ownership

Buukea retains all rights over its brand, concept, graphics, source code, architecture, and software elements. The user receives a limited, temporary, non-exclusive, non-transferable license to use the platform while maintaining an active account.

8. Use restrictions

Users are prohibited from performing actions such as:

• Copying, modifying, distributing, reselling, cloning, or commercially exploiting the software without authorization.
• Reverse engineering, extracting code, or attempting to compromise the platform architecture.
• Using Buukea for illegal, abusive, fraudulent, or infrastructure-harming activities.

9. Data and privacy

The customer retains ownership of the data collected in their operation. Buukea acts as a technology processor under confidentiality standards. See our Privacy Policy.

10. Third-party integrations

Buukea may integrate with third-party services such as messaging platforms, payment providers, or other vendors. Our responsibility does not extend to failures, blocks, policy changes, or interruptions caused by those third parties.

11. Limitation of liability

The platform is provided as available. Buukea aims to improve business operations but is not liable for:

• Incorrect configurations, deficient internal processes, or operational decisions made by the user.
• Internet outages, device failures, external providers, or force majeure situations.
• Losses arising from misuse, improper management, or actions by third parties outside Buukea.

12. Suspension and termination

Buukea may suspend or terminate access to the service if relevant breaches are detected, including:

• Overdue payments or recurring payment rejections.
• Use contrary to these terms or to the legitimate purpose of the platform.
• Deceptive, fraudulent, abusive, or illegal activities.

13. Indemnification

The user agrees to hold Buukea, its owners, and collaborators harmless from claims, damages, or disputes arising from platform use, business activity, or relationships with end customers.

14. Changes to the terms

Buukea may update these terms when required by legal, operational, or service changes. Continued use of the platform after an update implies acceptance of the new terms.

15. Applicable law

These terms are governed by the applicable laws of the Republic of Ecuador, without prejudice to mandatory rules that may apply depending on the user's jurisdiction.